Your Privacy Is Our Priority

dbg99 uses your information for the following legitimate purposes:

• Creating, managing, and verifying your account
• Processing deposits and withdrawals (minimum deposit ৳300, minimum withdrawal ৳500)
• Ensuring the security and smooth operation of our gaming platform
• Resolving technical issues and providing customer support
• Managing bonuses and promotional offers
• Providing VIP program and rewards benefits

• Preventing fraud, money laundering, and other illegal activities
• Implementing age verification and responsible gaming policies
• Complying with applicable laws and regulations
• Responding to legitimate requests from authorities

• Sending important account-related notifications
• Sending transaction confirmation messages
• Sharing promotional information subject to your consent
• Customer service communications

dbg99 never sells or rents your personal information to third parties. However, information may be shared in the following limited circumstances:

• Payment processors: With bKash, Nagad, Rocket, Upay, and banking partners to complete transactions
• Identity verification services: To complete the KYC process
• Legal authorities: In response to valid legal orders or requirements
• Game providers: Software suppliers such as Pragmatic Play, Evolution Gaming, Spribe, and JILI may have access to limited technical data

In any case of information sharing, third parties are bound by strict confidentiality agreements and may not use this information for their own purposes.

In the event of a future merger, acquisition, or asset sale, user information may be transferred. Should such an event occur, we will notify you in advance and inform you of the new privacy policy.

dbg99 uses industry-standard security technology to protect your information:

• SSL/TLS Encryption: All data transmission on our website is handled through encrypted connections
• Data Encryption: Stored sensitive information is kept in an encrypted state
• Access Control: Strict staff access policies are followed
• Regular Security Audits: Regular audits are conducted to identify vulnerabilities
• Firewall and Intrusion Detection: Advanced systems are used to prevent unauthorised access

If a data security breach ever occurs, we will take immediate necessary action and notify affected users in a timely manner. We will make every effort to mitigate damage and take measures to prevent such incidents in the future.

We retain your personal information only for as long as it is necessary. The retention period may vary depending on the type of information:

• Account information: For the entire period the account is active and for a specified period after account closure in accordance with legal obligations
• Transaction records: For the period required under financial regulations
• Communication records: For a limited period for customer service purposes
• Marketing data: As soon as you withdraw your consent

Once legal obligations have ended or after your deletion request has been verified, we will securely delete or anonymise the information.

dbg99 is for persons aged 21 or above only. We do not knowingly collect any personal information from anyone under the age of 21. If we learn that someone under the age of 21 is using our services, we will immediately close their account and delete all collected information.

If parents believe their child has attempted to use our platform, please contact our support team.

We may update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email
• A clear notice will be displayed on the website
• The effective date of the revised policy will be clearly stated

Continued use of our platform after changes have been made will be taken as your acceptance of the updated policy. We therefore recommend that you visit this page regularly.